DSPL is a collective of young entrepreneurs who have spent a considerable time identifying the challenges of the textile manufacturing industry in Pakistan. This beautiful country, our homeland is perhaps the fastest rising star in the global landscape of textile production, providing a livelihood to millions of households. Keeping up with the global hyper-competition requires textile facilities to constantly raise the bar by improving their practices and choosing better machines. However, often, large sums of investment are made in machineries and related solutions to improve efficiency, productivity and quality of production at a facility, but the outcome is far from the planned objectives. Failures are seen where

• A wrong choice is made in selecting the machinery due to misunderstanding between parties
• State of the art machines are sold without adequate levels of service to ensure smooth running of the machinery
• No training is imparted to operate special machinery which makes it difficult to influence the operator’s preference for previously existing solutions
• Lack of predictive maintenance practices make service a reactive approach, instead of a proactive one, leading to a higher downtime.

To meet these challenges head on, the group of entrepreneurs came up with a revolutionary service structure based on predictive maintenance and proactive approach. Before representing a machine, DSPL invites industry experts from across the globe to evaluate which of the machines represent durability, superior competitive advantages and true value for money. Often, these experts accompany members of the DSPL team to visit manufacturing facilities to properly assess the machinery and fully immerse in the experience of using such a solution to properly understand the potential and limitations of the said solution. You can rest assured that the machines being represented by DSPL have been thoroughly studied before the option is presented to you.

“A good machine, even if made of Gold or with the ability of producing gold, is worthless unless it can perform the task it was commissioned for”

This is the philosophy behind the proactive DSPL service structure. Our trained technicians are always travelling across countries to get trained in the latest versions of the machines we recommend. This amazing tech team is part of a very efficient customer care department with the capability of making sure that none of the machines ever sold by DSPL will be out of commission. Following are just some of the clauses of our service contracts

• Up to 6 months of dedicated technician for the customer, reporting for one shift durations daily during the agreed term.
• Predictive maintenance based on the performance of the machine and hours of usage
• Service contracts for machines beyond our portfolio to assist our valuable customers in achieving their objectives.
• Reporting structure to update all parties involved on the status of technical interventions and services provided

DSPL was formed with the single objective of offering state of the art solutions and a state-of-the-art service structure to the textile manufacturing industry of Pakistan. This is an evolving mission since the concept of continuous improvement and raising the bar is at the core of the DSPL ideology.